A regular disappears.
You don’t have their number.
They used to come in every week. Now you can’t send a simple “we’d love to see you again.”
Turn a visit into a contact you can keep.
CUSTOMER LOYALTY FOR LOCAL BUSINESSES
Regulars drift away.
Bring them back.
Capture their contact details. Spot who hasn’t visited in a month. See who redeems your offer—and how long it takes them to return.
30 days free. $0 today. Card required. Cancel before renewal.
Know who’s visitingTrack coupon redemptions
AM
Alex Morgan
ReturnedInvited after 34 days away
3days
from invitation
to a recorded return.
Welcome-back couponRedeemed ✓
INVITED AUG 4RETURNED AUG 7
CONTACTS. VISITS. COUPONS. RETURNS.Scroll to see the return
SOUND FAMILIAR?
You remember their order.
But can you reach them?
A regular disappears.
Who hasn’t been back
in a month?
You’re busy running the business. Keeping everyone’s last visit in your head isn’t a system.
See which members are due for a return.
“Post and pray”
on Instagram.
You put an offer out. Then wonder whether your customers saw it—or whether anyone came back.
Connect the invitation to a recorded redemption.
FROM “WHERE DID THEY GO?” TO “WELCOME BACK.”
See the details01 / KEEP THE CONNECTION
They walk in.
You get to know them.
A quick enrollment connects a name and contact details to the visit. Your customer relationship can continue after checkout.
WHAT YOU CAN SEEA member. A contact. A recorded visit.
02 / NOTICE THE GAP
A month goes by.
Now you can see it.
Alex hasn’t visited since July 1. A last-visit record helps you spot the gap instead of waiting to notice a familiar face is missing.
WHAT YOU CAN SEEWho’s away—and for how long.
03 / GIVE THEM A REASON
An invitation.
With their name on it.
An opted-in member gets a timely welcome-back offer. You have a direct way to reconnect beyond hoping they see your next post.
WHAT YOU CAN SEEWho was invited, and when.
04 / SEE THE RETURN
Coupon redeemed.
Customer returned.
Alex’s redemption is recorded on August 7. That’s three days after the invitation. A name, an offer, and a return you can follow.
WHAT YOU CAN SEEWho redeemed. When. Time to return.
Start tracking my customer activity 
YOUR CUSTOMER RECORDAM
Alex Morgan
Loyalty memberCONTACT DETAILSEmail + mobile saved ✓
LAST RECORDED VISITJuly 1 Verified by staff
THE NEIGHBORHOOD CAFÉCome by for a coffee on us. We’d love to welcome you back.
A visit becomes a connection
Illustrative customer journey and activity view. Visits and redemptions reflect recorded program activity.
FOLLOW THE CUSTOMERTHE QUESTIONS AN OWNER SHOULD BE ABLE TO ANSWER
Who came in?
Who redeemed?
How soon did they return?
Follow the customer behind the activity. Review recorded visits, coupon redemptions, and the gap between an invitation and their next visit.
CUSTOMER ACTIVITYILLUSTRATIVE VIEW · SAMPLE RECORDS| Member | Last recorded visit | Coupon activity | Time to return |
|---|---|---|---|
| AMAlex MorganInvited August 4 | August 7Return recorded | Redeemed · Aug 7Welcome-back coffee | 3 daysAfter the invitation |
| JCJordan ChenLoyalty member | August 7Qualifying visit | Reward availableNot yet redeemed | No return invitation |
| SRSam RiveraInvited August 4 | July 335 days ago, as of Aug 7 | Invitation sentNot yet redeemed | Awaiting a return |
Build a contact list.
Give customers an easy way to join and choose how they hear from your business.
Reward the next visit.
Set a clear earning rule. Let staff verify visits and record reward redemptions.
See who’s drifting.
Use last-visit information to reconnect with opted-in members when visits slow down.
FOR THE PLACES PEOPLE COME BACK TO
If repeat customers keep you going,
make the next visit count.
Different businesses. Different visit cycles. The same need to keep a customer relationship going after they leave.
Coffee & cafés
Make the morning stop a habit worth keeping.
VISITS → REWARDS → THE NEXT COFFEESalons & barbers
Stay connected between appointments.
LAST VISIT → A TIMELY INVITATIONFitness & studios
Notice when a familiar routine starts to slip.
ATTENDANCE → CONSISTENCY → RETURNLocal shops & favorites
Give the next purchase a reason to be with you.
CONTACT → OFFER → REDEMPTIONWe configure the reward, visit cycle, and follow-up around your business. Coffee shops and cafés are our initial focus; we’ll confirm the fit for your workflow.
FEATURED CASE STUDY
One campaign. One afternoon. 84 customers back for a fresh squeeze. 🥤
Picture an Afternoon Energy Boost: 312 customers texted, 84 redemptions, and roughly $1,260 in revenue from redemptions—with automated follow-up.
Explore your trial plansNot a promised 30-day outcome.
FEATURED CASE STUDY
- Campaign
- Afternoon Energy Boost
- Texted
- 312
- Redemptions
- 84 (26.9%)
- Revenue from redemptions
- ~$1,260
PUT IT TO THE TEST
Your business.
Your 30 days of evidence.
- Test the first scan.Enroll a test member through your branded QR.
- Follow a qualifying visit.Check points and reward eligibility in your workspace.
- Review real activity.Use enrollments, redemptions, and your sales records to evaluate the trial.
04 / PEOPLE BEHIND THE PROGRAM
You run your business.
We help loyalty happen.
Start with a clear reward and a customer QR. Use your 30-day trial to enroll members, record visits, and review the activity together.
Start your 30-day trial- 01
Activate your workspace.
Choose the reward, add your brand details, and place the customer QR.
- 02
Enroll real customers.
Let customers join, collect verified visits, and watch the program take shape.
- 03
Review what happened.
Track signups, points, rewards, and repeat visits before deciding what comes next.
FREE 30-DAY NEXUS LOYAL TRIAL
Your next regular starts here.
Choose your growth.
Enter your name, email, phone, and card. After checkout, you’ll configure your loyalty program in a separate onboarding step.
NEXUS LOYAL CORE
$97 / month
Turn first-time visitors into regulars with your own loyalty program.
- Branded enrollment and QR codes
- Custom rewards and automated follow-up
- Your private loyalty workspace
30 days free · $0 today · Cancel before renewal
Start Core freeLOYALTY + REVIEWS + AI
NEXUS LOYAL GROWTH
$297 / month
Bring customers back, build your Google presence, and connect with leads around the clock.
- Everything in Core
- Google review engine: automated customer review requests and 24/7 replies
- Google Business Profile management
- Digital loyalty program support for online sales
- Website chatbot
- Voice AI capability
30 days free · $0 today · Cancel before renewal
Start Growth freeBoth plans include a 30-day free trial with $0 due today. A payment card is required. Core renews at $97/month and Growth at $297/month unless you cancel before your trial ends.
A LITTLE MORE CLARITY
Good questions.
Straight answers.
Is Nexus Loyal right for my business?
It’s designed for local businesses where repeat visits matter. Our initial focus is independent coffee shops and cafés. If you run another kind of business, we’ll discuss your customer journey and confirm whether the program fits.
What if I already have a loyalty tool?
We start by understanding what you already use. If your current software can support the experience you need, we’ll discuss that first. Any integration or custom work is confirmed before you commit.
Does scanning a QR code earn a reward?
No. The QR code starts enrollment. Credit is earned after your team verifies a qualifying purchase or visit under the rules you approve.
How much does it cost?
Start with 30 days free. Nexus Loyal Core is $97/month for your loyalty program. Nexus Loyal Growth is $297/month and adds Google review requests and 24/7 replies, Google Business Profile management, online-sales loyalty, a website chatbot, and voice AI capability.
How quickly can we get started?
Timing depends on your program, current tools, and any messaging registration or approvals. We’ll agree on the steps with you and test the customer and staff experience before launch.
What happens during the free trial?
Choose Core or Growth, enter a card, and pay $0 today. Then complete onboarding to set up your private workspace. Your selected plan renews monthly after 30 days unless you cancel before the trial ends.
YOUR NEXT CHAPTER STARTS HERE
The next regular
starts with a connection.
Give your next customer a way to stay connected. Then follow the visits, rewards, and returns in your own program.
Private loyalty workspace30 days of live use$0 due today
Try it with your customers.
Your branded program, ready for activation.
30
daysto activate and prove the program.
- 01 Launch a branded customer loyalty workspace.
- 02 Put your QR experience in front of real customers.
- 03 Measure signups, visits, rewards, and returns.
$0 today. Card required. Cancel before day 30 to avoid renewal. Prefer a walkthrough? Book a 15-minute demo.